Refund policy

Return Policy

Last updated: October 11, 2026

We want you to love every treasure you order from SakiTreasures. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to start a return

Email us at help@sakitreasures.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Packages sent without a return authorization, or to the manufacturer's address on the packaging, can't be processed.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or wasn't what you ordered. We recommend a trackable shipping service, because we can't be responsible for returns lost in transit.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund at no cost to you. In many cases you won't even need to send the item back.

Items that can't be returned

Pet chews and pet items that have been used
Opened filter packs and other consumable refills
Gift cards
Items marked as final sale

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. Original shipping charges, if any, are non-refundable. We don't charge restocking fees.